Our Case Management, Systems Navigation, and Program Quality departments focus on providing great customer service while assisting the individuals we serve and their families in meeting their goals and living a meaningful life.
Using a person-centered approach, we strive to empower individuals in services to have input and control of their lives and make safe and informed choices. You’ll see us refer to “supports and services” as the benefits each HCBS waiver provides. What we mean by that is: we’ll connect you to provider agencies who perform services such as therapies or personal care. We’ll also provide support through our case management team as you navigate Medicaid benefits and various paperwork and find the care you or your loved one desires.
Active/Enrolling
Contact your Case Manager or Call 303-360-6600
Non-Active/Waiting
Call the Intake Line by calling 303-360-6600, ext. 3, then select the option to start services for Medicaid waivers or state general funded programs
If you are unsure of your Case Manager’s contact information or for all other inquiries, call the main line at 303-360-6600
Case Management Care Team (CMCT)
Call 303-360-6600, ext. 3, then select the option for customer service related questions
Email CMCareTeam@dpcolo.org
Business Hours:
Monday – Thursday: 9:00 a.m. – 4:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
(Please reach out to your case manager as your first point of contact.)
After-Hours: Case Management related *emergencies only
Support Staff
Business Hours:
Monday – Thursday: 5:00 p.m. – 9:00 p.m.
Friday – Sunday: 9:00 a.m. – 9:00 p.m.
After-Hours Support Line
Developmental Pathways’ after-hours support line is meant for Case Management-related *emergencies that cannot wait until the next business day. The support line is a voicemail routing system that is monitored 9am to 4pm on Saturdays, Sundays, and holidays.
After-Hours Support Line: 303-360-6600, ext. 3, then select the option for urgent customer service support.
When you call, please select the best option for your needs and leave a message that includes the individual’s full name and DOB. Due to technology constraints, we cannot return calls if we do not receive a message (so please be sure to leave one).
Response Times
Our team returns urgent calls within 1 hour and non-urgent items are handled on the next business day.
For Life-threatening and Other Emergencies:*Call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1-844-493-8255, text TALK to 38255, or visit www.coloradocrisisservices.org for more information.
