Our Case Management, Systems Navigation, and Program Quality departments focus on providing great customer service while assisting the individuals we serve and their families in meeting their goals and living a meaningful life.
Using a person-centered approach, we strive to empower individuals in services to have input and control of their lives and make safe and informed choices. You’ll see us refer to “supports and services” as the benefits each HCBS waiver provides. What we mean by that is: we’ll connect you to provider agencies who perform services such as therapies or personal care. We’ll also provide support through our case management team as you navigate Medicaid benefits and various paperwork and find the care you or your loved one desires.
Active/Enrolling
Contact your Case Manager or Call 303.360.6600
Non-Active/Waiting
Call the Intake Line by calling 303-360-6600, ext. 3, then select the option to start services for Medicaid waivers or state general funded programs
If you are unsure of your Case Manager’s contact information or for all other inquiries, call the main line at 303.360.6600
Case Management Care Team (CMCT)
Call 303-360-6600, ext. 3, then select the option for customer service related questions
Email CMCareTeam@dpcolo.org
Business Hours:
Monday – Thursday: 9:00 a.m. – 4:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
(Please reach out to your case manager as your first point of contact.)
After Hours: Case Management related *emergencies only
Support Staff
Monday – Thursday: 5:00 p.m. – 9:00 p.m.
Friday – Sunday: 9:00 a.m. – 9:00 p.m.
After Hours Support Line: 303-360-6600, ext. 3, then select the option for urgent customer service support.
Developmental Pathways’ after hours support line is meant for Case Management-related *emergencies that cannot wait until the next business day.
*For life-threatening or other emergencies, call 911 or visit the nearest ER. You can also contact Colorado Crisis Services at 1.844.493.8255 or text TALK to 38255 or visit www.coloradocrisisservices.org for more information.
