Contact Us

Developmental Pathways’ after-hours support line is a voicemail routing system that is monitored 9am to 4pm on Saturdays, Sundays, and holidays. 

After-Hours Support Line: 303-360-6600, ext. 3, then select the option for urgent customer service support.
When you call, please select the best option for your needs and leave a message that includes the individual’s full name and DOB. Due to technology constraints, we cannot return calls if we do not receive a message (so please be sure to leave one).

Response Times
Our team returns urgent calls within 1 hour and non-urgent items are handled on the next business day.

For Life-threatening and Other Emergencies:
*Call 911 or visit the nearest ER.  You can also contact Colorado Crisis Services at 1-844-493-8255, text TALK to 38255, or visit www.coloradocrisisservices.org for more information.

• Communicating, documenting, and resolving concerns and complaints with your case manager (CM) or Developmental Pathways
• See Complaint and Grievance Procedure
• See Escalations, Complaints, Disputes, Grievances, and Appeals Policy
• See Escalations Procedure Case Management Agency

Who to Contact:

• If the issue is with your CM or to give feedback on their service, please contact their supervisor.
• If you would like to escalate an issue, please contact our Case Management Care Team (CMCT).
  • CMCT Phone: 303-360-6600, ext. 3, then select the option for customer service related questions
  • CMCT Email: CMCareTeam@dpcolo.org
• If you would like to further escalate an issue, please contact Amy Grogan, our current Member and Family Liaison.
  • Find and contact Amy Grogan on our Leadership page

What to Do After Hours?
Call and leave a message or email your case manager or their supervisor.

• Responsiveness, scheduling, or general procedural concerns
• Scheduling meetings
• If concerned about abuse, exploitation, or neglect, follow the steps outlined in the Mistreatment section

Who to Contact:

1. The provider. Your case manager (CM) can provide strategies for addressing concerns if needed.
2. If there is no immediate resolution, follow the provider’s grievance procedure. A copy should be provided upon starting services.
3. File a formal complaint against the provider with the CO Dept. of Public Health & Environment.
4. Notify your CM if you would like to find a new provider.

What to Do After-Hours?
Call and leave a message with your CM. If the concern is urgent, call and leave a message on the after-hours support line at 303-360-6600, ext. 3, then select the option for urgent customer service support.

• For assistance with navigating what to do for an incident of Mistreatment, Abuse, Neglect, or Exploitation

Who to Contact:

1. 911 or police
2. Call the Critical Incident Reporting line at 303-360-6600.
3. Contact your case manager (CM); if unavailable, contact their supervisor or associate director.

What to Do After-Hours?
Follow the above steps. Someone from DP will follow up the next business day. If the incident results in a crisis and someone needs to be moved or placed, call and leave a message on the after-hours support line at 303-360-6600, ext. 3, then select the option for urgent customer service support.

• SSI/Medicaid

Who to Contact:

1. Social Security Administration or your County Office
2. Your case manager (CM). Your CM will contact or may connect you to the benefits program manager.
3. If unable to reach your CM, contact their supervisor or associate director.

What to Do After-Hours?
Call and leave a message or email your case manager.

• Risk of homelessness
• Unstable situations
• Hospitalization and ER visits

Who to Contact:

1. If you are served under the DD Waiver and have residential support, first reach out to your contact at the agency.
2. Next, contact your case manager (CM).
3. If unable to reach your CM, contact their supervisor, or associate director.
4. Or call the Main line at 303-360-6600, and ask for the crisis program manager.

What to Do After-Hours?
Call and leave a message on the after-hours support line at 303-360-6600, ext. 3, then select the option for urgent customer service support.