Medicaid Waivers or Family Support Program
What will happen when I call the intake line?
One of our intake case managers will ask you about what needs you have and what services we might be able to provide. They will talk with you about what programs might be available that would fit your needs. You will be asked to give us some information about yourself, including:
- Date of birth
- Home address
- Your current living situation (alone, with family, in an institutional setting, etc.)
- School district (if applicable)
- If you have an individualized education plan (IEP), and if so, if you have copies of the evaluation report (if applicable)
- What diagnoses you may have received
- If you are currently enrolled in Medicaid
- If you are receiving social security payments
- If you have access to private insurance
If you are interested in receiving services, the intake case manager will offer to mail or email you an application packet.
After I receive the application, what’s next?
At this point you have two options:
- You may schedule a meeting with an intake case manager, who will help you with completing the application. This gives us an opportunity to meet with you and chat about your individual needs, help you sort through the required paperwork, and ensure that we get all of the documents we need to make a determination. If you have the time and opportunity, we encourage you to come and meet with us in person.
- You may choose to complete and submit the application electronically or by mail. We will be happy to work with you by phone and email to guide you through the application process and answer any questions you may have.
Once we have all of the application information, we will look at the information you provided to us and, based on eligibility guidelines set forth by Medicaid, we will determine if you qualify to receive services. We will make a decision within 30 days of when we receive all of the information we need.
If you are determined to have a qualifying developmental disability or delay:
- You will get a letter from us letting you know that you have been placed on the waitlist for the service(s) for which you qualify and have requested. Some of our programs have very long waitlists, others can enroll people immediately. If you have questions about our waitlists, your intake case manager will be happy to discuss them with you.
- You will receive a form called a Notice of Action that informs you of the decision that was made. If you have been determined to qualify for services, there is nothing that you need to do with this form
If you are determined not to have a qualifying developmental disability or delay:
- We will contact you and notify you of this decision, and provide you with information on how to appeal that decision, if you would like to do so, as well as additional resources and further recommendations.
- You will receive a form called a Notice of Action that informs you of the decision that was made. If you were determined not to qualify for services, this form will give you more information about your right to appeal and how to do so.
When a resource becomes available for a program for which you are waiting, one of our enrollment case managers will reach out to you and begin the enrollment process. Until that happens, your intake case manager can answer any questions you might have. If you are waiting for a program that has an extensive waitlist, your intake case manager will contact you once per year to review your needs and ensure that we have up-to-date information on how to contact you. If your information or needs change, or if you have other concerns, you are welcome to contact your intake case manager at any time.